Yes. We carry full licensing, bonding, and insurance in every market and municipality we serve. Our technicians are background checked and drug tested before they ever step into your home.

No. Every technician who shows up at your door is a Hoffmann Brothers employee wearing our uniform and driving our truck. That’s how we control quality and stand behind our work.

Greater St. Louis, including St. Louis City and County, St. Charles County, Jefferson County, and Metro East Illinois. In Tennessee, we serve Nashville and surrounding Middle Tennessee communities. If you’re not sure whether you’re in our area, give us a call.

Yes. We serve residential customers, property managers, multifamily buildings, restaurants, and commercial facilities. Commercial work runs through a dedicated team.

Yes, based on availability and the nature of the emergency. We run emergency service Monday through Saturday and are closed on Sundays. Emergency service is available to both members and non-members.

We charge a service fee to send a licensed technician out, evaluate the problem, and give you a firm price before any work starts.

Yes. We use upfront flat rate pricing. Your technician diagnoses the issue, walks you through your options, and gives you the total price in writing. You approve it before anything happens. No hourly meter running, no surprise invoice at the end.

Yes. You’ll get an appointment window when you book, plus a text or email with your technician’s name and photo when they’re on the way.

Clear a path to the equipment, secure pets, and if you can, note what the problem is doing and when it started. If you’ve had recent work done on the system, have that information handy.

Yes. We offer flexible financing on qualifying repairs and installations, with options that include low monthly payments and promotional terms. Applications take a few minutes and can be completed before or during your appointment. Visit our Financing page to find out more information.

Cash, credit card, and financing.

Estimates on new equipment installation and replacement are free. Repair/service visits on an existing system carry a fee, because that’s a licensed technician’s time spent troubleshooting.

Call us. We always want 100% satisfaction guaranteed. We will do everything we can to make it right.

Yes. Repairs carry a workmanship warranty, and new equipment carries the manufacturer’s warranty on top of ours. Your technician will explain the specific coverage for your job.

Yes, we can potentially cover part warranties, but labor would not be included. Your field professional will explain the different options available based on the warranty specifications for your equipment.

For most homeowners, yes. Regular maintenance catches small problems before they become weekend emergencies, keeps manufacturer warranties valid, and extends equipment life. The priority scheduling alone matters when it’s 100 degrees in July and everyone is calling at once.

Yes. Plans can be built around the systems you actually have & the budget that fits your family. To see all options available for our memberships, please visit the Home Protection Plan page.

Please give us a call or contact us here. Our membership team is happy to help however we can, please feel free to email them at [email protected] or call them directly at 314-880-7409 for any questions, renewals or payment updates.

Ask your field professional. If it’s within their trade and they have time, they’ll take a look. If it’s a different trade, they’ll get it scheduled for you before they leave.

We always want to know the ways we can improve or when our field professionals went above and beyond. Please feel free to Contact Us or visit our Reviews page for direct links to leave a review online.